Refund Policy

Please choose your products carefully. For hygiene reasons, no returns or exchanges will be offered unless the product is proven faulty. Please note all items will be checked prior to shipping.

If your product is faulty we are more than happy to exchange it to the same item, however we will need to see a photo of the damaged item when you email us within 3 days of receiving your order.

For any other enquiries regarding returns please email info@mellowcosmetics.com within 3 days of receiving your order. Please make sure you add your order number and full name in your email.

Kindly note that if an order has been placed twice by mistake, the conversion fees and payment processing fees charged by third-party providers (such as PayPal, Shop Pay, Apple Pay, Afterpay, etc.) are non-refundable. Additionally, if the order has already been shipped, the shipping fees charged by Australia Post (which vary based on the destination country) will also not be refundable, as these costs are not reimbursed to us even if the order is cancelled.

Please also note that although we offer free shipping on orders above a certain value, we still have to pay the shipping fees to Australia Post.