Help Center

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We could look into it, please send us an email at info@mellowcosmetics.com with your enquiry.

Orders from US are despatched from our warehouse in New York. All other orders are despatched from Brisbane, Australia, using Australia post.

Yes, we ship internationally.

AUSTRALIA

Orders under $60 AUD – $9.5 AUD

Orders over $60 AUD - Free Shipping

All orders within Australia are sent via Australia Post. Once your order is dispatched you will receive a shipping notification with a tracking number via email within 24 hours so you can check the status of your order. Please allow 3-4 business days for the delivery to take place. 

ALL OTHER COUNTRIES

Orders under $45 USD / 70 NZD / 40 GBP / 60 CAD / 50 EUR

• $8 USD / 14 NZD / 6 GBP / 11 CAD / 7 EUR

Orders over $45 USD / 70 NZD / 40 GBP / 60 CAD / 50 EUR

• Free Shipping

*Rates may vary slightly based on the current conversion rate.

For standard international shipping, please allow 6 to 10 business days for delivery to take place.

All international orders are sent via Australia post and are tracked. Once your order is dispatched you will receive a Tracking Number via email within 48 hours so you can check the status of your order.

Please note, very few of the countries we ship to charge the recipient of the order with additional custom fees, this depends on your country and you will be responsible for paying the custom fee in order to receive your parcel.

When you visit our website, currency will be automatically changed to your local currency. However, you may confirm your currency/change currency from very bottom of our website. There is one dropdown menu.